Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms carry these meanings:

• "We / Us / Our" refers to Rehat Residence, operating at 23 Jalan Duta, 50480 Kuala Lumpur.
• "You / User" refers to any person visiting our website or enquiring about our residential services.
• "Resident" refers to an individual who has entered into a residency arrangement with Rehat Residence.
• "Services" refers to non-medical senior living arrangements provided by Rehat Residence.
• "Website" refers to the pages accessible at rehat-residence.info.
• "Agreement" refers to the residency agreement signed between a resident (or their authorised representative) and Rehat Residence.

2. Acceptance of Terms

By using our website, submitting an enquiry form, or entering into a residency arrangement, you confirm that:

• You are at least 18 years of age, or are acting on behalf of a senior individual with their knowledge and consent
• You have the legal capacity to accept these terms
• You accept these terms and any updates we may make from time to time

If you do not accept these terms, please do not use our website or engage with our services.

3. Service Description

Rehat Residence provides non-medical senior living arrangements in Kuala Lumpur, Malaysia. Our services include private furnished rooms, meal provision, housekeeping, communal space access, and — depending on the selected package — lifestyle programming, community activities, and personalised resident support.

We are not a medical or clinical facility. We do not provide nursing care, medical treatment, or any regulated health services. Persons requiring ongoing clinical attention are encouraged to discuss this with our team during the enquiry process so that an appropriate assessment can be made.

Services are available to residents in Kuala Lumpur and subject to room availability. We reserve the right to decline an enquiry or residency application where we determine our services are not appropriate for the individual's needs.

4. Residency Arrangement

All residency arrangements are governed by a separate Residency Agreement signed prior to move-in. Key terms of residency include:

• Arrangements are offered on a monthly basis, with a minimum initial period as specified in the Agreement
• A security deposit equivalent to one month's package fee is payable upon confirmation
• Monthly fees are due on the first day of each calendar month
• Either party may give 30 days' written notice to end the arrangement
• Room assignment is at the discretion of Rehat Residence based on availability and suitability

5. Payment Terms

All fees are quoted and payable in Malaysian Ringgit (RM). Current package rates are:

• Tranquil Room Package: RM 2,500 per month
• Active Community Programme: RM 2,900 per month
• Courtyard Premier Suite: RM 3,280 per month

Rates are subject to annual review. Residents will be given at least 60 days' written notice of any fee change. Payment may be made by bank transfer or other methods specified in the Residency Agreement.

Late payment of more than 14 days may result in a service review. Rehat Residence reserves the right to terminate a residency arrangement where fees remain unpaid after a reasonable cure period.

6. Refund Policy

The security deposit is refundable within 30 days of the end of the residency arrangement, subject to any deductions for damage beyond reasonable wear and tear, or outstanding fees.

Monthly fees paid in advance are not refunded for partial months unless the residency ends due to circumstances outside the resident's control, in which case a pro-rated refund may be considered at our discretion.

Enquiries made through our website that do not result in a residency arrangement carry no financial obligation unless explicitly agreed otherwise.

7. Acceptable Use of Our Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable Malaysian laws or regulations
• Submit false, misleading, or fraudulent enquiries
• Attempt to interfere with the operation or security of the website
• Reproduce, copy, or distribute content from this website without our written permission
• Use automated tools to access or scrape the website without authorisation

8. Intellectual Property

All content on this website — including text, images, design elements, and layout — is owned by or licensed to Rehat Residence. You are granted a limited, non-exclusive, non-transferable licence to view the website for personal and informational purposes only.

You may not reproduce, republish, or distribute any content from this website without our prior written consent, except as permitted by Malaysian copyright law.

9. Resident Responsibilities

Residents and their families are expected to:

• Treat staff, other residents, and shared spaces with respect and consideration
• Provide accurate information during the onboarding process
• Notify us of any significant changes in the resident's health, dietary needs, or personal circumstances that may affect the suitability of their current arrangement
• Ensure that visitors comply with the residence's visitor guidelines
• Meet payment obligations on time as set out in the Residency Agreement

10. Disclaimers

Our website is provided on an "as is" basis. While we take reasonable care to keep information accurate and current, we do not warrant that the website will be available without interruption or that all content is error-free at all times.

Nothing on this website constitutes medical, legal, or financial advice. Any information provided about our services is for general informational purposes and does not form part of any contract unless explicitly included in a signed Residency Agreement.

11. Limitation of Liability

To the fullest extent permitted by Malaysian law, Rehat Residence shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or services.

Our total liability in connection with any residency matter shall not exceed the amount paid by the resident in the month in which the relevant issue arose.

Nothing in these terms limits or excludes liability for fraud, death, personal injury caused by negligence, or any other liability that cannot be excluded under Malaysian law.

12. Termination

Rehat Residence may terminate a residency arrangement or suspend access to our services where:

• The resident or their representative breaches these terms or the Residency Agreement
• The resident's needs change such that our non-medical services are no longer appropriate
• There are sustained unpaid fees following a formal notice period
• The behaviour of the resident or their visitors creates an unreasonable risk to other residents or staff

Where a termination is initiated by us other than for breach, we will provide at least 30 days' written notice and assist with transition arrangements where possible.

13. Dispute Resolution

If a dispute arises in connection with these terms or our services, we encourage you to contact us first to seek an informal resolution. We aim to respond to written complaints within 14 business days.

These terms are governed by the laws of Malaysia. Any dispute that cannot be resolved informally shall be referred to the courts of Kuala Lumpur, Malaysia, whose jurisdiction the parties agree to accept.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our operations or applicable law. The "Last Updated" date at the top of this page will reflect any revisions. Continued use of our website after the effective date of any changes constitutes your acceptance of the revised terms.

For existing residents, material changes to the Residency Agreement will be communicated with at least 30 days' notice in writing.

15. Contact Information

For questions about these terms, please contact us:

• Email: [email protected]
• Phone: +60 3-6201 4738
• Address: 23 Jalan Duta, 50480 Kuala Lumpur, Malaysia
• Hours: Monday–Friday, 9am–6pm MYT